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Refund Policy

Refund Policy

PUBLIC – CLASSROOM & VIRTUAL TRAINING (PAID PARTICIPANT):

This will include registrant application to any of Universal Agile’s scheduled public classes, and where the registrant has already paid for the class. The below T&C would not apply to registrants. All cancellations and reschedules must be notified over email.

A) CANCELLATIONS / RESCHEDULES BY CUSTOMER
  • Cancellation request received within 24 hours of registration would be offered a full refund after deducting transaction processing charges.
  • Cancellation request received less than Seven (7) calendar days to the training would not be offered a refund.
  • Cancellations 1-3 days prior to class and no-shows (except for Medical or national emergency condition) would not be offered a refund and the amount would not be credited to a future training.
  • Reschedules received greater than Ten (10) calendar days to the class would be credited to a future training date.
  • Reschedules received less than ten (10) calendar days to the class would be credited to a future training but with an additional payment of 10% (of standard fee) as reschedule charge. (except for Medical or national emergency condition).
  • Registrant substitutions may be made at any time before start of the the course.
  • Please note that if you do not notify, cancel or do not attend, you would not be offered a refund or reschedule
  • All Refunds will be made by the same mode as the payment was made.
  • Eligible Refund will be processed within 15 days after the request is made.
B) CANCELLATIONS / RESCHEDULES BY Universal Agile
  • Universal Agile reserves the right to cancel or reschedule a class at any time, including but not limited to, insufficient registrations, classroom or trainer unavailability, or if the trainer could not attend due to unforeseen circumstances.
  • You are advised to consult a Universal Agile Training Coordinator prior to making any travel arrangements for a training.
  • Universal Agile is not liable for any direct, indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled class, including, but not limited to cancellation penalties owing to transportation or accommodation arrangements.
  • Registrants would not be charged for the training and would be offered full credit to a future workshop or full refund as per the wish of the registrant.
  • All Refunds will be made by the same mode as the payment was made.
  • Eligible Refund will be processed within 15 days after cancellation.