Refund Policy

PUBLIC – CLASSROOM & VIRTUAL TRAINING (PAID PARTICIPANT):

This will include registrant application to any of Universal Agile’s scheduled public classes, and where the registrant has already paid for the class. All cancellations and reschedules must be notified over email.

A) CANCELLATIONS / RESCHEDULES BY CUSTOMER

• Cancellation request received within 24 hours of registration would be offered a full refund after deducting transaction processing charges, if the batch date is after Ten (1o) Calendar days.
• Cancellation request received less than Ten (10) calendar days to the training would not be offered a refund.
• Cancellations 1-3 days prior to class and no-shows (except for Medical or national emergency condition) would not be offered a refund and the amount would not be credited to a future training.
• Reschedules received greater than Ten (10) calendar days to the class would be credited to a future training date. In case there is difference in registration amount of the chosen training date, the difference amount needs to be paid to reschedule the training date.
• Reschedules received less than ten (10) calendar days to the class would be credited to a future training but with an additional payment of the difference amount based on the price of the chosen training date. (except for Medical or national emergency condition).
• Registrant substitutions may be made at any time before start of the the course.
• Please note that if you do not notify, cancel or do not attend, you would not be offered a refund or reschedule
• All Refunds will be made by the same mode as the payment was made after deducting transaction processing charges.
• Eligible Refund will be processed within 15 working days after the request is made after deducting transaction processing charges.

B) CANCELLATIONS / RESCHEDULES BY Universal Agile

Universal Agile reserves the right, at its sole discretion, to cancel, postpone, or reschedule any training program at any time due to reasons including, but not limited to, insufficient enrolments, trainer or venue unavailability, technical issues, or any unforeseen or unavoidable circumstances.

Participants are strongly advised to consult a Universal Agile representative prior to making any travel, accommodation, or other arrangements. Universal Agile shall not be responsible or liable for any direct, indirect, incidental, consequential, or special damages, losses, or expenses incurred by participants arising out of or in connection with the cancellation, postponement, or rescheduling of any training program.

In the event of cancellation or rescheduling by Universal Agile, no refunds shall be issued under any circumstances. Instead, participants shall be entitled to one of the following remedies, at the sole discretion of Universal Agile:

• Transfer of enrolment to a future batch of the same or equivalent training program; or
•  Issuance of a credit note/voucher equivalent to the amount paid, which may be redeemed against any future training program offered by Universal Agile.
• All credits/vouchers:
• Shall be valid for a period of 6 months or max upto 2 reschedules from the date of issuance;
• Shall be non-refundable, non-transferable, and non-encashable;
• Must be utilized within the validity period, failing which they shall automatically lapse without any liability on Universal Agile.

NOTE: Please note all the above Terms & Conditions and Policies are not applicable for bookings with discounted prices.